Citizen Charter
Citizen Charter
A Citizen Charter is an official document that outlines the services provided to citizens by a government office, local self-government institution, or public service organisation. It clearly specifies the services offered, procedures for obtaining them, time limits, responsible officials, citizens’ rights, and the grievance redressal mechanism.
Main Objectives of the Citizen Charter
- Ensure transparency in the delivery of public services.
- Provide services in a time-bound manner.
- Create awareness among citizens about their rights.
- Enhance the accountability of government offices.
- Ensure the prompt resolution of complaints and grievances.
Key Information Included in the Citizen Charter
- Introduction to the institution
- List of available services
- Documents required for each service
- Time limit for obtaining each service
- Details of responsible officials
- Service fees, if applicable
- Grievance redressal mechanisms
- Instructions to be followed by citizens
Examples of Services Provided by a Grama Panchayat
- Issuance of birth and death certificates
- Building construction permits
- Collection of taxes
- Issuance of licences
- Acceptance of applications for social welfare schemes
- Other local government services